Heathrow Airport

The airport is located 24km (15 miles) west of London.   

Address

234 Bath Road, Hayes, Middlesex UB3 5AP, UK

Telephone

0844 335 1801

Website

Money and communications:There are ATMs and bureaux de change facilities throughout the airport. There are post offices in Terminals 2 and 4. Public telephones can be found in the main areas of each terminal, as well as wall-mounted pay fax machines. Wireless Internet access is available in the Departures lounges of all the terminals.

Eating and drinking: There are a wide variety of restaurants, bars, pubs, sandwich bars, fast-food outlets and coffee shops, throughout the airport.

Shopping: There are a wide variety of shops in each terminal including bookshops, newsagents, clothing accessories shops, music shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, and perfumeries. Chemists can be found in all the terminals; the Terminal 1 chemist dispenses prescriptions.

Luggage: Left-luggage offices can be found in each terminal. Lost property however can be reclaimed from the Airport Lost Property Office .

Other facilities:They include a chapel, showers, visitor centre and a health centre.

Information and Help Desks:

Information desks are available in each terminal. Information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, hotel accomodation and London Underground tickets . Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps. 

Car Hire:

There are a large number of car rental companies which are all represented at each terminal. 

Public Transport

Rail: The frequent Heathrow Express non-stop train service to London Paddington Station takes approx 15-20 minutes (tel: 0845 600 1515; www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. A o ne way ticket per person is £16.50, return trip £32 (+ £3 surcharge if bought onboard).

The Heathrow Express operates from terminals one, two, three and five with trains running every 15 minutes. Passengers from terminal four need to take the free transfer service to Heathrow Central and change. You can buy tickets from the Heathrow Express desks or self-service ticket kiosks located at the station; tickets are also available for purchase on the train, for a premium, or online, with a 10% discount. A cheaper, but longer option is to take the Heathrow Connect rail service (tel: 0845 678 6975; website: www.heathrowconnect.com) to Paddington.

Underground: The airport is on the London Underground’s Piccadilly Line, which can take passengers into central London (journey time approx 50 minutes). For more information, call the Underground travel information line (tel: (020) 7222 1234; www.tfl.gov.uk/tube).

Bus: Numerous local buses stop at the central bus station and Terminals 4 and 5. Bus services include National Express which depart from all five terminals to London Victoria coach station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: 0871 200 2233).

Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Expressis the major service provider.

Taxi: London's licensed black cabs serve London Heathrow Airport and are available outside all the terminals.

They cost from around £40-70 for a journey to the city centre (depending on traffic conditions and time of day).